It’s Good to Talk Privacy Policy

This privacy policy sets out how It’s Good to Talk/BACP:
a. uses and protects any personal information that you provide when you use this website
b. protects information provided by therapists advertising their services on the Seeking a therapist directory.

BACP is committed to ensuring that your privacy is protected. Should you need to provide certain information by which you can be identified when using certain sections of the site, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 30 May 2012.

How we collect and use visitor information

The website is not designed to collect personally identifiable visitor information, and therefore we only occasionally receive individual information from visitors.

Visitors choosing to write to us using the feedback form on the site give their consent to being contacted by BACP in association with their communication, using the personal details submitted on the form. Such enquiries may be passed to the relevant BACP department for appropriate response, however personal details received in this manner will not be shared with any third party without your permission.

Information submitted helps us to better understand visitors’ needs, improve the service we provide, and is kept on internal records only.

Personal details of visitors who choose to make contact with a counselling/psychotherapist professional via the electronic form on the Seeking a therapist directory are not logged by BACP. These email enquiries are sent directly to the professional concerned and not to BACP.

Our server does log all resource requests, which enables us to analyse visitor numbers and activity.

Details on the Seeking a therapist directory

Counselling/psychotherapy professionals advertising their services on the Seeking a therapist directory have opted in to having their personal information listed and made available for the public, and potential clients of therapy services.

This data has been provided as a service to the general public and should not be taken, copied or used by any third party organisations, without the written permission of the individuals listed on the directory.

Should we be made aware of any such situations, appropriate action will be taken.

How we use cookies

Cookies are in use on the It’s Good to Talk website to store information on your computer. They are used in two ways on the site:

  • Analytics

Analytic tools are used to collect information about how people use the site. This informs how we improve the site for future use and helps us ensure the site is meeting users’ needs.

Analytics cookies store information about what pages people visit, how long they are on the site, how they got there and what they click on. Analytics cookies do not collect or store users’ personal information (for example, names or addresses), so this information cannot be used to identify individuals.

  • Advertisements

The website uses cookies to allow monitoring of the effectiveness of banner adverts on the Seeking a therapist directory, and to help make the adverts more relevant to users.

Other websites

If you transfer to another website from a link within the It’s Good to Talk site, this privacy policy does not apply. We recommend you examine all privacy statements for all third party websites to understand their privacy procedures.


If you have any questions about this privacy policy, please contact us at

Office working hours are Monday to Friday, 8.45am to 5.00pm.